Coordinator Service Specialist

Mercedes-Benz AG – Crete, Greece (Hybrid)
Jun 2025 – Oct 2025

Coordinated customer service operations for a major automotive brand, handling inbound and outbound customer communication via phone and digital systems. Scheduled service appointments, managed customer cases, and ensured timely follow-up in line with service standards and KPIs. Worked in a structured, customer-focused environment with strong emphasis on accuracy, quality, and customer satisfaction.

Operations Associate – Claims Management

AXA – Stockholm, Sweden
Mar 2023 – Jun 2024

Processed claims related to unemployment, disability, and life insurance in accordance with regulatory and internal guidelines. Handled customer communication via phone and email, ensuring clear explanations and professional service. Maintained accurate case documentation and collaborated with internal teams to resolve cases efficiently and improve workflows.

Customer Service Specialist

JOBmeal AB – Stockholm, Sweden
Mar 2022 – Oct 2023

Managed customer inquiries and service requests via email and system-based platforms. Built strong customer relationships through solution-oriented communication and timely follow-up. Supported internal teams with coordination and service-related guidance to maintain high service efficiency.

Process Technician (Cleanroom Environment)

Silex Micro System AB – Stockholm, Sweden
Aug 2019 – Mar 2023

Worked in a highly regulated cleanroom environment, following detailed work instructions and strict quality standards. Documented work processes, reported deviations, and participated in continuous process improvement. Developed strong attention to detail, accuracy, and structured working methods.

Traffic Manager

Bring Express – Stockholm, Sweden
Jan 2015 – Jan 2018

Coordinated daily transport operations and delivery schedules while monitoring service quality and performance. Handled customer complaints and service deviations with a solution-focused approach. Maintained communication with customers, drivers, and partners, ensuring compliance with service level agreements.

Operations Associate

DHL Freight – Stockholm, Sweden
Feb 2018 – Feb 2019

Supported transport planning and administrative coordination, including order reception, documentation, and system updates. Maintained regular customer and driver contact and assisted with training, follow-ups, and operational support in a structured environment.

Warehouse Operator

Coop AB – Stockholm, Sweden
Aug 2009 – Jul 2013

Handled warehouse operations including order handling, picking, packing, and inventory support. Ensured accurate processing and on-time deliveries in a high-volume, procedure-driven environment.