Professional Experience

Operations Associate

AXA – Stockholm, SE
2023-03 – 2024-06

• Processed claims related to unemployment, disability, and life incidents, ensuring compliance and customer satisfaction.
• Delivered high-quality service via phone and email while collaborating with teams to improve processes and achieve business goals.

Customer Service Specialist

JOBmeal AB – Stockholm, SE
2022-03 – 2023-10

• Managed customer service plans and inquiries while building strong customer relationships.
• Provided guidance to staff and collaborated with colleagues to ensure service efficiency.

Process Technician

Silex Micro System AB – Stockholm, SE
2019-08 – 2023-03

• Worked in a cleanroom environment, meticulously following manufacturing methods and documenting work processes.
• Reported deviations and participated in process improvement initiatives to maintain high-quality standards.

Traffic Manager

Bring Express – Stockholm, SE
2015-01 – 2018-01

• Led daily transport operations, managed order processing, and optimized logistics processes for efficiency.
• Handled customer complaints, managed delivery schedules, and ensured compliance with service level agreements.

Operations Associate

DHL Freight – Stockholm, SE
2018-02 – 2019-02

• Handled transport planning, development, and optimization, along with transport administration.
• Maintained customer and driver contact while collaborating closely with the terminal.
• Managed training, routine follow-ups, and order reception.

Warehouse Operator

Coop AB – Stockholm, SE
2009-08 – 2013-07

• Managed warehouse operations, ensuring smooth order handling and on-time deliveries.